Terms & Conditions

1.1.    These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the relationship between the Buyer and the Seller, KOAN TRADE s.r.o., with its registered office at Cintorínska 1001, 925 32 Veľká Mača, Slovakia, Company ID No.: 50021826, Tax ID No.: 2120148272, VAT ID No.: SK2120148272, registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No.: 36551/T, email: info@mohha.eu (hereinafter referred to as the “Seller”), as well as their mutual rights and obligations arising from the Purchase Agreement (hereinafter referred to as the “Purchase Agreement”), the subject of which is the sale of goods through the Seller’s online store operated at https://www.mohha.eu..

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1.2.    These General Terms and Conditions apply to all contractual relationships established between the Seller and the Buyer in connection with the sale of Goods or the provision of Services.

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1.3.    If the Seller and the Buyer conclude a separate written agreement stipulating conditions different from these General Terms and Conditions, the legal relationship between them shall be governed by the provisions of such separate agreement.

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1.4.    Communication between the Buyer and the Seller shall be carried out primarily by means of electronic communication tools.
 

2.1.    Each product offered in the store is identified by its name and price. Product information is supplemented with details regarding the material used, dimensions, available color variations, estimated delivery time, specific characteristics, as well as other information that the Seller considers important.

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2.2.    Photographs and visual presentations of products serve exclusively for illustrative purposes. The color shade of a product may differ from its depiction in photographs due to variations in color settings on monitors and mobile device displays. Products are manufactured from natural materials, which makes their completely faithful reproduction impossible. Differences may relate to the natural properties of wood veneer, such as color shade, grain, presence of knots, or variations in the tone of oil wax between individual pieces of furniture. Each piece of furniture is unique, as natural wood carries its own history, manifested in grain, growth rings, patterns, and knots. The surface of the furniture may be influenced by light, the passage of time, as well as other physical and chemical effects of the environment in which the furniture is placed. The changes specified herein do not constitute qualitative defects of the goods but are a natural manifestation of the wooden origin of the materials from which the product is made. These natural deviations from the actual appearance of the product cannot serve as grounds for a complaint.

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2.3.    The online store www.mohha.eu offers three categories of products: 
A. Products available in the online store at www.mohha.eu according to the parameters specified on the product page. 
B. Products made to measure in terms of dimensions, surface finish, or form. 
C. Products created according to the individual design of the customer.

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2.4.    The prices of all products listed on the Seller’s website are final and expressed in euros, inclusive of value added tax (VAT).

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2.5.    In the case of individual orders (custom made products or products created according to the customer’s individual design), the price is determined by agreement with the customer via email communication. The delivery date of the product depends on the current situation and the number of orders being processed.

2.6.    We reserve the right to change the prices of products available in the store, including during sales and promotional campaigns.

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2.7.    The costs of delivering the goods, additional services, and any fees pursuant to these Terms and Conditions are not included in the price of the goods but are charged separately. The total final amount payable by the Buyer upon conclusion of the Purchase Agreement shall be increased by these costs.
 

3.1.    Information about products published on the website www.mohha.eu does not constitute an offer within the meaning of Section 43a et seq. of the Civil Code (Act No. 40/1964 Coll.), but represents an invitation to submit an offer to conclude a Purchase Agreement within the meaning of Section 43c of the Civil Code.

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3.2.    By submitting an order through the electronic shopping cart, the Buyer submits a proposal to conclude a Purchase Agreement. The Purchase Agreement may also be concluded via email.

3.3.    The Purchase Agreement is established only upon confirmation of the order by the Seller, delivered to the Buyer electronically (by email) or by another demonstrable means.

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3.4.    The Seller reserves the right to refuse an order if the product is unavailable, the price has been incorrectly stated, or if other serious reasons prevent the conclusion of the agreement.

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3.5.    The Buyer is obliged to provide true and complete information necessary for processing the order.

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3.6.    An entrepreneur is obliged to provide their identification details, including Company ID and VAT ID, when placing an order; if such details are not provided, the Buyer shall be deemed a consumer.

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3.7.    By concluding the Purchase Agreement, the Buyer agrees to these General Terms and Conditions and declares that they had the opportunity to become acquainted with them prior to its conclusion. These General Terms and Conditions are available to the Buyer at any time at www.mohha.eu..

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3.8.    In the event that the Seller submits to the Buyer a proposal to amend the order prior to the conclusion of the Purchase Agreement, the Purchase Agreement shall be deemed concluded exclusively if the Buyer expressly agrees to such proposal and accepts its content.

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3.9.    The Buyer consents to the use of means of distance communication in concluding the Purchase Agreement. The costs associated with the use of such means of communication in connection with the conclusion of the Purchase Agreement shall be borne by the Buyer.

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3.10.    The relationships between the Seller and the Buyer shall be governed by the law of the Slovak Republic and the relevant regulations of the European Union, in particular Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

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3.11.    The Buyer is obliged to acquaint themselves with these General Terms and Conditions prior to submitting the order.
 

4.1.    A prerequisite for the commencement of the order processing procedure is the advance payment of the entire amount due by the Buyer.

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4.2.    Unless otherwise agreed by the parties, and provided that the online store enables the selection of one of the following payment methods, the Buyer is entitled to choose their preferred method of payment and pay the agreed price within the period specified in the Purchase Agreement, as follows:
•    By bank transfer to the Seller’s account held with Tatra banka, a.s., account number: SK65 1100 0000 0029 4205 7931
•    By cashless payment via credit/debit card using the online payment terminal

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4.3.    If the Buyer chooses payment by bank transfer, the purchase price shall be deemed paid only at the moment when the funds are credited to the Seller’s account. After submitting the order, the Buyer will receive by email the necessary information for the transfer.

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4.4.    The Seller will issue the Buyer a tax document in the form of an invoice after the purchase has been made and payment has been received.

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4.5.    The invoice issued by the Seller simultaneously serves as a delivery note and warranty certificate.

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4.6.    The due date of the invoice issued by the Seller is seven (7) days from the date of its delivery to the Buyer.

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4.7.    If the Buyer pays the price for the ordered products prior to their delivery and the Seller subsequently discovers that the products cannot be supplied, the Seller is obliged to immediately inform the Buyer of this fact and return the paid funds to the Buyer in the same manner in which they were received.

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4.8.    The Buyer acquires ownership rights to the goods specified in the Purchase Agreement only after full payment of the purchase price and their physical acceptance.
 

5.1.    Delivery of the ordered goods shall be carried out within the shortest possible period, depending on product availability and the Seller’s operational capacities.

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5.2.    Each product is assigned an individual order processing time. The order processing time is stated in weeks and is calculated from the date of receipt of the full purchase price into the Seller’s account until the date of dispatch of the goods. In the event that the Buyer orders goods with different delivery times, the Seller shall be bound by the longest period.

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5.3.    If the ordered product is in stock, it shall be dispatched within 48 hours after the purchase price has been credited to the Seller’s account.

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5.4.    The ordered goods are generally manufactured within approximately eight (8) weeks from receipt of payment. Delivery terms depend on the method of delivery chosen by the Buyer:
•    Delivery by a courier company authorized by the Seller – the delivery period is five (5) to fourteen (14) days (depending on the country of delivery) from the completion of production. The Buyer shall be informed of the exact delivery date by email.
•    Personal collection is possible only upon prior agreement. The Buyer shall be informed by email about the completion of production and the subsequent possibility of collecting the goods.

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5.5.    In the case of an order comprising multiple pieces of furniture, transportation costs shall be calculated individually.

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5.6.    Information regarding product availability is of an indicative nature only and may vary depending on the Seller’s current stock levels. The exact availability of goods shall be verified by the Seller individually after receipt of the order.

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5.7.    The Buyer or a person authorized by the Buyer is obliged, upon receipt of the shipment, to check whether the packaging in which the products are packed is visibly damaged. Responsibility for the delivered products passes to the carrier at the moment of their handover for transport, and the carrier is also liable for any damage incurred during transport. In the event of damage to the packaging, the Buyer is not obliged to accept the shipment; however, they are obliged to prepare, together with the carrier, a record in which the damage is duly described.

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5.8.    If the Buyer accepts products despite visibly damaged packaging, the Seller is not obliged to recognize any subsequent complaint.

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5.9.    If, after receipt, the Buyer discovers that the delivered products do not correspond to the ordered condition, quantity, are damaged, or incomplete, the Buyer is obliged to immediately notify the Seller of this fact via email at: info@mohha.eu.

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5.10.    If the Buyer breaches the obligation to accept the delivered products, the Seller shall be entitled to claim compensation for damages incurred as a result of such conduct, in accordance with the applicable legal regulations.

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5.11.    The Seller shall make every effort to deliver the goods in accordance with the agreement and the Buyer’s expectations. In the event of damage, however, the Seller shall not be liable for indirect or consequential loss, such as loss of profit, limitation of use, loss of contracts, or other economic impacts exceeding the scope of direct damage. The Seller’s total liability is limited to an amount corresponding to 100% of the price stated in the agreement.
 

6.1.    The Buyer – consumer is entitled to exercise rights arising from liability for defects within 24 months from the date of purchase of the product from the Seller.

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6.2.    The Buyer – entrepreneur is entitled to exercise rights arising from liability for defects within 12 months from the date of purchase of the product from the Seller, unless a different period is specified in the warranty certificate.

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6.3.    The warranty period commences on the date of receipt of the product by the Buyer; during the period in which the Buyer was unable to use the product due to warranty repair, the warranty period shall be suspended.

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6.4.    The Supplier is obliged to deliver goods in the quantity, quality, and design specified in the Purchase Agreement.

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6.5.    In accordance with Section 2 of this Agreement, any deviation of the actual appearance of the delivered goods from the presentation materials, originating from the particularities of the materials used, shall not constitute a defect, a deviation of the goods, nor establish any claim by the Buyer under the warranty for quality, liability for defects, withdrawal from the Purchase Agreement, or a claim for complaint

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6.6.    The Seller provides a warranty that during the warranty period the goods delivered shall be fully functional and operational, suitable for use for their usual purpose, and shall retain their usual properties.

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6.7.    The Seller’s liability for defects covered by the warranty for quality shall not arise if such defects were caused after the transfer of risk of damage to the goods by external events not caused by the Seller.

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6.8.    The right arising from liability for quality shall lapse if not exercised by the Buyer within the warranty period.

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6.9.    The Supplier is liable for a defect that the goods had at the moment when the risk of damage to the goods passed to the Buyer, even if the defect becomes apparent only after that time.

6.10.    The Buyer is obliged to inspect the goods as soon as possible after the transfer of risk of damage to the goods, taking into account the nature of the goods. If the Buyer does not inspect the goods or arrange for their inspection at the time of transfer of risk of damage, they may exercise claims for defects detectable during such inspection only if they prove that the goods already had such defects at the time of transfer of risk of damage.

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6.11.    If delivery of goods with defects constitutes a material breach of the Purchase Agreement, the Buyer may:
•    Demand removal of defects by delivery of substitute goods for defective goods, delivery of missing goods, and removal of legal defects,
•    Demand removal of defects by repair of goods, if the defects are repairable,
•    Demand a reasonable discount on the purchase price, or
•    Withdraw from the agreement.

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6.12.    The choice among the claims referred to above belongs to the Buyer only if communicated to the Seller in a timely notice of defects or without undue delay thereafter. The Buyer may not change the exercised claim without the Seller’s consent. If the Seller does not remove the defects of the goods within a reasonable additional period or declares prior to its expiry that the defects will not be removed, the Buyer may withdraw from the Purchase Agreement or demand a reasonable discount on the purchase price.

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6.13.    If delivery of goods with defects constitutes a non material breach of the Purchase Agreement, the Buyer may demand either delivery of the missing goods and removal of other defects of the goods, or a discount on the purchase price.

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6.14.    In the case of delivery of substitute goods, the Seller is entitled to require the Buyer, at the Seller’s expense, to return the replaced goods in the condition in which they were delivered.

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6.15.    The Buyer may not withdraw from the agreement if defects were not timely notified to the Seller.

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6.16.    The effects of withdrawal from the agreement by the Buyer shall not arise or shall cease if the Buyer cannot return the goods to the Seller in the condition in which they were received.

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6.17.    The Seller shall not be liable for defects of the goods:
•    If the Buyer did not exercise their right concerning the Seller’s liability for defects within the liability period, 
•    If the defect consists of mechanical damage caused by the Buyer or by a third party authorized by the Buyer to handle the goods, 
•    If the defect arose from use of the goods under conditions contrary to general maintenance rules and material characteristics of the goods, 
•    If the defect arose from chemical or mechanical influences of the natural environment of the goods, 
•    If the defect arose from improper handling, operation, or neglect of care for the goods, 
•    If the defect arose from damage caused by excessive loading or use contrary to the conditions specified in the documentation supplied with the goods, 
•    If the defect arose from general principles of ordinary use of the goods, 
•    If the defect arose from damage caused by unavoidable and/or unforeseeable events,
•    If the defect arose from unauthorized intervention, damage by water, fire, static or atmospheric electricity, or other force majeure, 
•    If the defects were known to the customer at the time of purchase of the product,
•    If the defect was caused by placing hot, cold, or heavy objects directly on the surface of the furniture,
•    If color changes were caused by exposure to sunlight,
•    If the defect results from placing furniture in rooms such as saunas or bathrooms,
•    If the defect results from improper placement of the product (on uneven surfaces, in immediate proximity to heating devices),
•    If the defect arose from significant neglect of care for the product, where proper care could have prevented the defect,
•    If the defect arose from intervention in the goods by an unauthorized person or improper assembly of the goods.

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6.18.    Complaints shall be submitted in writing, by completing the complaint submission form available here, or by email to the address specified in the order confirmation sent by email. For a complaint to be considered valid, it must contain the customer’s details, correspondence address, reason for the complaint, identification of the defect, date of discovery, proof of purchase, and the product to which the complaint relates, following prior notification to the Seller. Transportation costs shall be borne by the customer.
 
6.19.    The Seller shall assess the complaint and inform the Customer of this fact within 14 days from its receipt, provided that the stated conditions are met.

6.20.    For custom made products manufactured according to the individual instructions of the customer, which are not part of the permanent offer of the store www.mohha.eu, no refunds shall be provided.

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6.21.    The Seller is obliged, upon submission of a complaint, to issue a confirmation to the Buyer. The Seller is also obliged to issue a written document regarding the resolution of the complaint.
 

7.1.    The Buyer (consumer), pursuant to Act No. 108/2000 Coll. on Consumer Protection in Door to Door Sales and Mail Order Sales, has the right to withdraw from the Purchase Agreement without stating a reason and without any penalty within 14 days from the date of receipt of the goods. 

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7.2.    A Buyer concluding the Purchase Agreement as an entrepreneur (not a consumer) does not have the right to withdraw from the agreement without stating a reason within 14 days of receipt of the goods, as this right arises exclusively from Act No. 108/2000 Coll. on Consumer Protection in Door to Door Sales and Mail Order Sales. Withdrawal from the agreement by an entrepreneur is possible only in cases expressly regulated by the agreement or by the relevant provisions of the Commercial Code (Act No. 513/1991 Coll.).

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7.3.    In the event of withdrawal from the Purchase Agreement, the Buyer is required to complete the Withdrawal Form, available here, or send the completed withdrawal form to the Seller by email at info@mohha.eu, and subsequently deliver the goods in person or send them back to the following address: KOAN TRADE s.r.o., Z. Kodálya 767, 924 01 Galanta. It is recommended that the goods be sent insured; the risk of damage or loss of the goods shall be borne by the Buyer. Transportation costs for returning the goods shall be borne by the Buyer..

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7.4.    Conditions for returning goods without stating a reason:: 
•    The goods must be returned by the Buyer in the original undamaged packaging and complete, including accessories, 
•    Unused and undamaged, 
•    Unassembled.

7.5.    Pursuant to Section 7(6)(c) of Act No. 108/2024 Coll., the Buyer, regardless of whether acting as a consumer or entrepreneur, does not have the right to withdraw from the Agreement if the goods were manufactured or modified according to their requirements, or if the goods were custom‑made. This also applies to all products that are not in stock and are manufactured to order according to the Buyer’s specifications.

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7.6.    The Buyer is liable for any reduction in the value of the goods resulting from their use or handling beyond what is necessary to familiarize themselves with the nature, characteristics, and functionality of the goods. The Buyer acknowledges that in the event of returning damaged, worn, or incomplete goods, the Seller has the right to claim compensation for the damage thus caused. The Seller is entitled to unilaterally offset the claimed compensation against the Buyer’s claim for refund of the purchase price paid.

7.7.    In the event of withdrawal from the agreement, the Seller is obliged to return the purchase price paid by the Buyer no later than 14 days from the date of receipt of the returned goods, using the same method by which the payment was made, unless the Parties agree on another method of refund.

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7.8.    The Seller is entitled to withdraw from the Purchase Agreement if it is not possible to deliver the ordered products due to stock depletion or unavailability, if the stated price is manifestly incorrect and does not reflect the actual value of the product, or if there are reasonable doubts about the accuracy or truthfulness of the information provided by the Buyer in the order.

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7.9.    The Seller is obliged to immediately inform the Buyer of withdrawal from the agreement and to return the payments received to the account designated by the Buyer no later than 14 days, unless the Parties agree on another method of refund.
 

Personal data are processed in accordance with the General Data Protection Regulation (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data. Further information can be found in the Privacy Policy.

9.1.    The legal relationships between the Seller and the Buyer shall be governed by the legal order of the Slovak Republic. If not regulated by these General Terms and Conditions or the Purchase Agreement, the Civil Code and the Consumer Protection Act shall apply; in the case of entrepreneurs, the Commercial Code shall also apply.

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9.2.    If any provision of these General Terms and Conditions is found to be invalid, void, or ineffective, such fact shall not result in the invalidity or ineffectiveness of the remaining provisions, which shall remain fully valid and effective.

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9.3.    If the Buyer and the Seller conclude the Agreement in written form, any amendment or supplement thereto shall be valid exclusively if made in written form and duly confirmed by both contracting parties.

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9.4.    The Seller is entitled to amend or update these General Terms and Conditions at any time; each such amendment shall take effect on the date of its publication on the Seller’s online store website.

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9.5.    These General Terms and Conditions are valid as of 10 December 2025.